Due to a potential safety issue involving a trim piece, Ford has decided to recall nearly 2 million Explorer SUVs in the United States.
Explorers manufactured between 2011 and 2019 are included in the recall.
The National Highway Traffic Safety Administration (NHTSA) recently released a document warning that the trim covering the roof supports near the windshield is susceptible to coming away from its clips.
A report shows that after collecting 164 reports about the detachment of trim parts on Explorer SUVs manufactured between 2011 and 2019, Ford has decided to recall the cars. The NHTSA had started an investigation into the SUVs a year before. The government made note of the lack of reports of accidents or injuries associated with the unfastened pieces at the time.
The fault is expected to impact just 5% of the affected Explorers, according to a statement released by Ford. When replacement components are available, it advocates for owners to schedule inspections with local dealers.
According to the company’s records, there have been almost 14,000 warranty claims claiming that components were either missing or disconnected and 568 customer complaints. According to Ford, no accidents or injuries have been reported as a result of this malfunction. After dealers check that the clips are engaged, they will use glue to secure the trim pieces.
March 13, 2024, automobile owners will get a warning letter about the potential safety hazard; a second letter will be sent out once a solution is accessible.
When replacement parts become available, the corporation asks recalled vehicle owners to schedule inspections at local dealerships. The A-pillar trim can be inspected and, if necessary, replaced at no cost by authorized Ford dealers per the recall.
Call 1-866-436-7332 to speak with a Ford customer service representative if you have any inquiries regarding your vehicle. Use recall code number 24S02.
The National Highway Traffic Safety Administration also provides a vehicle safety hotline that consumers can call at 1-888-327-4236 (TTY 1-800-424-9153) or visit online at www.nhtsa.gov.